Frequently Asked Questions

You can filter by multiple categories in our course catalog. If you’re having trouble finding one that matches your interests, it may help to take this test.

MOOC: Massive Open Online Courses provide all content for free but do not include a certificate.

Certificate: After completing 80% of the course, you can purchase a certificate. Access the test to apply your knowledge and obtain the certificate with a score of at least 60. Prices vary by course; details are in the course description.

OCP: Online Certificate Programs are paid courses that include a certificate. Tests are available throughout the course. To obtain the certificate, achieve 80% progress and a score of at least 60.

To edit your profile, go to “My Account” and click on “Edit Account.”

Make sure to save your changes!

Click on “Forgot your password?”

1. Enter your email
2. You will receive an email with instructions to reset your password
3. Enter your new password. 

• Password must be between 8 and 12 characters long
• Must contain both lowercase and uppercase letters
• Must contain at least one number
• Must contain at least one special character

You can sign up for our platform and begin courses that interest you at any time. Our system allows for flexible start dates, so you can learn at your own pace and convenience, easily fitting courses into your schedule.

Currently, we accept credit or debit cards as the only payment methods.

You only need to enter the code when you begin the checkout process.

We offer two types of courses:

MOOCs: Free online programs with the option to purchase a certificate.

Online Certificate Programs: Paid courses that include certificates.

All information, including certificate prices, is available in each course description in our catalog.

If you’ve purchased the certification or an Online Certificate Program, you’ll automatically receive the certificate once you meet the requirements (80% progress and a score of at least 60). Please note that this process may take a couple of hours.

For Online Certificate Programs: You’ll find the tests as you progress through the course.

For MOOCs: Once you reach 80% progress, you’ll see them in “My Courses,” just below the button for accessing course content.

To access your certificate, start by completing the checkout process.

For MOOCs: After reaching 80% progress and purchasing certification, find the test in “My Courses.” You need a minimum score of 60 to pass.

For Online Certificate Programs: Achieve 80% progress and a score of at least 60.

Once requirements are met, your certificate will be issued automatically within a few hours.

Start by adding the course to your cart. Choose as many course licenses as you need. When completing the checkout, do not mark the checkbox indicating that the course is for you.

After checkout, go to “My Account,” and then click on “Orders.” Assign the course to the emails of the users you want to share it with, and click “Send Invitations.” Remember, the invited users must register on the platform to access the courses.

Once you log in to the platform, you’ll find the “My Courses” section. Here, you can track your course progress and access your certificate tests. To find “My Courses,” simply visit the homepage or head to “My Account.”

Enrollment in Free Courses:

Enrolling is easy! Just click “enroll” for your chosen MOOC, and you will be directed to your course. If you want to explore more courses, add them to your cart. When you’re ready, complete the checkout process by clicking on your cart and following the steps.

Certificate enrollment:

Many of our courses offer certificates upon completion. To get started, add the course to your cart by selecting the “certification” option. Once you’ve added all your desired courses, proceed to the checkout. To access the certification tests, you must reach 80% progress in the MOOC.

Online Certificate Program enrollment:

It’s similar to certificate enrollment. Add your chosen courses to your cart and complete the checkout process.

You can find all the courses you’ve enrolled in under “My Courses.”

At the top of the home page, click on Sign Up:

Enter your email address and fill out the form or sign up using your Gmail or LinkedIn account:

You will receive an authentication email. Please remember that you must activate your account using the link provided in the email to access any course.

It’s that simple! We are happy to have you with us at the Tourism Online Academy.

Below, you’ll find our frequently asked questions. If you still have doubts, please contact us at toa@ie.edu

Our courses are 100% online and self-paced, allowing you to learn whenever and wherever suits you best. This flexible format is designed to fit your busy schedule, giving you the freedom to progress at your own pace.

You can sign up for our platform and begin courses that interest you at any time. Our system allows for flexible start dates so you can learn at your own pace and convenience, easily fitting courses into your schedule.