Hotel Operations
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Hotel Operations

如果您想对课程进行认证,您可以添加结业考试和认证,费用为 €XX。 如果您想对课程进行认证,您可以添加结业考试和认证,费用为 €XX。 49.
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格式

100% Online

时间安排

8 hours

语言

英语, 西班牙语, 法语, 阿拉伯, 中文

时长

2 weeks

价格

0

机构

SHL University
描述

Delve into Hotel Operations with a focus on departmental structure, interconnectivity, and operations. Learn the art of exceptional customer service and guest satisfaction through personalized engagement and effective use of guest history data. Explore commercial department tasks, revenue management, and budgeting essentials. This comprehensive learning experience will give you the skills to build a solidified hotel management strategy and ensure guest satisfaction.

重要信息:

  • 申请开始:Anytime
  • 优先截止日期: Anytime

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toa@ie.edu
您将学到的内容
  • ✔ Understand hotel department structure and interconnectivity.
  • ✔ Learn effective inter-departmental communication strategies.
  • ✔ Master customer service and guest satisfaction techniques.
  • ✔ Utilize guest history for personalized service and anticipating needs.
  • ✔ Grasp commercial department tasks and revenue management principles.
  • ✔ Acquire basic budgeting skills for hotel operations.
课程内容
Module 1
Introduction to Hotel Operations
  • Understanding hotel department structure.
  • Interconnectivity between departments.
  • Importance of effective communication.
Module 2
Customer Service
  • Techniques for exceptional customer service.
  • Strategies for guest satisfaction.
  • Utilizing guest history for personalized service.
Module 3
Sales and Marketing
  • Basics of hotel sales techniques.
  • Marketing strategies for hotels.
  • Understanding guest demographics and preferences.
Module 4
Driving Hotel Revenue
  • Revenue management principles.
  • Pricing strategies for hotel rooms and services.
  • Maximizing revenue through upselling and cross-selling.
Module 5
Housekeeping
  • Housekeeping standards and procedures.
  • Cleaning techniques and efficiency.
  • Maintaining guest room cleanliness and comfort.
Module 6
Food and Beverage Department
  • Food and beverage service standards.
  • Menu planning and development.
  • Ensuring quality and guest satisfaction in F&B operations.
Module 7
Front Office Reception
  • Front desk procedures and protocols.
  • Guest check-in and check-out processes.
  • Handling guest inquiries and complaints efficiently.